About MC Carriers
MC Carriers is a comprehensive logistics and delivery management application designed to streamline your carrier operations. Our app helps drivers, dispatchers, and administrators coordinate deliveries, manage schedules, and track stops efficiently.
Key Features
- Real-time delivery tracking and route management
- Stop scheduling and instance management
- Driver and vendor coordination tools
- Live view of ongoing deliveries
- Comprehensive address book integration
- Bulk editing capabilities for efficiency
- Secure user management and authentication
Contact Support
Need help? We're here to assist you! Reach out to our support team through any of the following methods:
Response Time:
We typically respond to all inquiries within 24-48 hours during business days.
When contacting support, please include:
- Your device model and iOS version
- A detailed description of the issue
- Screenshots if applicable
- Your user role (Driver, Admin, etc.)
Frequently Asked Questions
How do I get started with MC Carriers?
After downloading the app from the App Store, you'll need login credentials provided by your organization's administrator. Once logged in, your role (Driver, Admin, or Customer) will determine which features are available to you.
How do I track my deliveries?
Navigate to the "Live" view to see real-time updates on all active deliveries. Drivers can update stop status, complete stops, and view route details directly from this interface.
Can I use the app offline?
MC Carriers requires an internet connection to sync data and provide real-time updates. However, certain cached information may be available when temporarily offline.
How do I report a bug or request a feature?
Please email us at admin@hazai.com.mx with details about the bug or your feature suggestion. We value user feedback and continuously work to improve the app.
What are the system requirements?
MC Carriers requires iOS 14.0 or later and is compatible with iPhone and iPad devices.
How is my data protected?
We use industry-standard security practices including secure authentication, encrypted data transmission, and secure cloud storage through Firebase to protect your information.
Privacy Policy
Your privacy is important to us. MC Carriers collects and uses data solely for the purpose of providing delivery management services.
Data We Collect
- User account information (name, email, role)
- Delivery and stop information
- Location data for route tracking (with permission)
- Photos uploaded for stop verification
How We Use Your Data
- To provide and improve our delivery management services
- To enable real-time tracking and coordination
- To communicate important updates about your deliveries
- To ensure security and prevent unauthorized access
Data Sharing
We do not sell your personal information to third parties. Data is shared only within your organization's authorized users and with necessary service providers (such as Firebase for cloud storage) to operate the app.
Privacy Inquiries
Updates & Version Information
We regularly update MC Carriers to improve performance, add features, and fix bugs. Make sure to keep your app updated to the latest version for the best experience.
To update the app:
- Open the App Store on your device
- Tap your profile icon
- Scroll to find MC Carriers
- Tap "Update" if available